frequently asked questions
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• Help! My light goes off after 30 seconds - is this normal?
• What kind of batteries do these things use?
• And where the heck do I get these little batteries?
• How do I replace the batteries so I can play again?
• How long can I play with my light-up toys?
• Why is there such a huge difference in battery life?
• What do I do if I lose my battery cap?
• Can any of these light-up products get wet?
• I see the Flashflight weighs 185 grams. Isn't that a little heavy?
• Ok, so these discs fly far. But how do I see my playmate if she's so far away?
• Are there any fun games we can play with our light-up discs?
• Do you ship internationally?
• Are these fabulous toys available in a store near me?
• I know of a store where your products would sell like hot-cakes. Do you want to know about it?
• I'm not so gentle on my toys - is this thing going to break on me?
• What kind of plastic do you use in your products?
• What kind of LEDs do you guys use? Am I going to get knocked out by an incoming ball or disc because the LED blinded me?
• What's up with the fiber optics?
• Is there a difference in brightness between the LED colors?
• What is the difference between the Disc-O and Frenzy?
• Do you sell "regular" discs as well?
• Can I print on your products?
• I'm such a Flashflight Junkie. Do you sell any swag?
• What are some other uses for these fun light-up products?
• Geez! You rambled on and on but you didn't list my question - what now?
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Your product is still in "try-me" mode. To fix: turn your light off. Press it on again, but this time keep pressing until the light flashes rapidly. Continue to hold until the light goes off. Viola, you are now ready for action! (Alternative remedy: remove and replace the batteries.)
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One-battery products use one CR2430 3V battery; two-battery products use two CR2016 3V batteries.
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You can purchase your little batteries at any hardware or electronics store or online. Some grocery stores even carry the little buggers!
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We've put together some lovely step-by-step instructions, complete with pictures. Click on the appropriate link so you can get back out there asap.
One-battery Flashflights
Two-battery Flashflights
Flashflight Junior
Flashflight mini
Dog Discuit
Tail-light
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The batteries last about 120 hours for the red LED items; the other items require a battery change about every 25 hours.
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This will take you back to high school. Remember learning about the light spectrum? Well, the red waves are larger and therefore require less energy to create. The colder colors (blue, green, etc.) are shorter and therefore require MORE energy to sustain. If that doesn't make any sense, then ask your high-school science teacher at the next reunion.
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Keep calm. Do not panic. This is not the end of the world (although it may be the end of the night for the time being). All you need to do is email us, explain the situation, remind is which product and which color, provide us with your snail-mail address, and we'll get one in the mail to you as soon as is humanly possible. Remember to breathe. Deeply. You'll be ok.
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Definitely! All of our products float and are water-resistant. However, because they are not water PROOF, you might need to give them a little TLC after they come out of the water. All you need to do is pop off the battery cap, dry off the batteries and LED wires, and let air dry. Beware: salt water corrodes the little batteries, so take the time to dry them off so they don't get all nasty. (If it's too late, no big deal. Just discard the batteries, wipe everything off w/ a clean cloth, pop in some new batteries, and you'll be good to go.)
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Yes, it's heavier than the usual 175-gram ultimate disc. However, we found that the 185-gram disc flew farther, straighter, with more stability than the 175-gram disc (the light module made the lighter disc unstable). In addition, we found the 185-gram version could slice through the wind a lot better than the lighter one. Therefore, we went with the heavier weight and, three years into it, we have yet to receive a single weight-related complaint! In this case, heavier is better.
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Good question! We found we also had a problem seeing one another as we tested the prototypes. So we made a cool little "headband of light" called a Taillight. It's NOT a headlamp - headlamps are too bright. Taillights are illuminated using the same single-LED lighting mechanism used in a Flashflight. They make it possible to see your buddy up to 300 yards away and are available in red, and green, and Disc-o. We even sell a little game set that includes two Taillights and one Flashflight.
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Oh my goodness, yes!! We've put together a guide explaining some easy-to-learn disc games, from ultimate to frickets to disc croquet. Check it out here: Disc Games Guide.
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Yes - we ship international orders daily. Last time I checked, we had shipped to 35 countries! Please contact our Shipping Guru (order@flashflight.com) to learn more about approximate shipping times and costs.
We also have importers in many countries that supply discs to various retail outlets and some who would love to ship to you directly. Please email our Info Gal (info@flashflight.com) to ask her for more importer details.
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Probably - at last count, we had product in 1500 stores (yowzers!). Feel free to email the Info Gal (info@flashflight.com) and politely ask her where the heck you can get one in your neck of the woods OR order online.
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By all means! Please contact us w/ any retail suggestions … if the store currently doesn't carry the Flashflight and ends up carrying our stuff, we'll gladly send you a freebie in gratitude. When you email the store info to our Info Gal (info@flashflight.com), be sure to include your shipping address.
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We aren't so gentle, either, which is why we got into this business! We wanted to create fun light-up toys that would last and last and last with NORMAL use, a little abuse, and some new batteries now and then. So we designed a tough, resilient lighting mechanism, chose LEDs that last thousands of hours, and researched the best plastics that would allow us to stay out as long as we wanted to. And believe us when we tell you - these toys are tough!!!
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The Flashflight is made with a polyethylene material. We wanted the plastic to be a little softer than standard ultimate discs because it's generally colder after the sun sets and the softer plastic is easier on receiving hands. This particular polymer also gives the disc a little more "bendability" as well. It doesn't crease like other discs do when you "taco" it - it actually lays flat again.
The smaller discs and Meteorlights are made with a polyurethane material. This type of plastic is soft, flexible, durable, translucent, and slightly stickier, making these products easier for all hand sizes to catch. The SpokeLits, DropLits, and SpotLits are also made with this polyurethane material.
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We hope you don't get knocked out! When we designed our toys, we did everything we could to prevent such unfortunate accidents. The LEDs are classified as "super bright," but we only use one per toy. The light gets diffused evenly throughout the plastic, which causes the entire thing to glow. Trust us, our toys will not blind you. (Note: I am a total klutz and have poor night vision, and even I can successfully play with these things. Miraculous!)
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The Flashflight discs have an array of nine fiber optics that radiate from the center of the disc. These fibers carry the light out to the rim of the disc, thereby making the disc easier to see when it's flying toward you. Bonus feature: the fiber optics also make the disc look really, really cool. Check out the disc simulator to see what I mean.
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Yes, a bit. The red LED is the brightest, the green LED is the next brightest, and the blue and Disc-o LEDs are the least intense. People who want to really throw far tend to choose the red or green products … if you're going to be playing in close proximity to your friends, we suggest going with your personal preference. You can check out the disc simulator to view each one in action.
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The Disc-o products have a cool LED that cycles slowly through several colors; the Frenzy LED (available in Flashflight discs only) is a multi-colored strobe LED.
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Absolutely - we sell one unlit, unadorned, white disc at the moment. It's called the Ultimate Disc because it weighs 175 grams and rivals the best ultimate discs available on the market. Our engineers are avid ultimate freaks, and they looooove this disc.
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You betcha - the discs make a perfect canvas for your artwork! We require a minimum order of 36. Email the Info Gal (info@flashflight.com) and she'll give you the scoop.
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Of course! Check out our store for the latest in Flashflight-branded material. We're tiny mom-and-pop, so we can use all the marketing help we can get. Thank you for spreading the fun!!!
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The list is quite extensive, but here are a few of our favorite unsporty uses for some of our products:
Flashflight: serving platter, dog bowl, fly swatter, beer mug (6-pack!), sled.
Flashflight jr.: sun visor, plate.
Flashflight mini: holiday ornament, baby mobile (use several), beverage coaster.
Taillight, DropLit and SpotLit: bike, costume, or party accessory.
Spokelit: stroller or baby jogger light.
Meteorlight: mood light/votive, paper weight, table/buffet centerpiece (place several in a glass bowl - artsy!).
Please email our Info Gal (info@flashflight.com) with your creative ideas!
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Relax! Holy cow - just settle down and post a question here... or drop a nice little email to our Info Gal (info@flashflight.com). If you're nice enough, she'll write back right away with an answer. Now breathe.
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